A list containing the majority of Citrix Workspace app for iOS (formerly Receiver for iOS) support articles collated to make this page a one stop place for you to search for and find information regarding any issues you have with the product and its related dependencies.
The page is updated daily with new support articles and information. Articles will change from time and if information here is outdated or incorrect please let me know using the comments. Links may also expire or change so if you find broken links, please again let me know. For each issue, known product versions affected are recorded however that does not mean product versions that aren’t listed are not affected.
There is a search box that you can use if looking for a specific fault. For example if you have an error code or error message, use that to perform a search. You can also use your browsers search feature which will perform a search against the whole page based on the words you enter.
- I have tried both Citrix Receiver and Workspace and get the same result. If I configure to use the browser extension then it works within the browser (and therefore has the associated limitations). I have managed to find a workaround which is to launch Citrix Workspace directly (i.e. Take the browser out of the loop) and launch the session.
- Setup Citrix Workspace on iOS These instructions will show you how to install and setup Citrix on your iOS device. Citrix Receiver and Citrix Workspace are to be considered the same thing. If this is a Stony Brook Medicine issued iPhone or iPad, you will want to go to Self Service. If this is a personal iPhone or iPad, you will need to.
- Citrix Workspace app for iOS is client software available for download from the App Store. It enables you to access and run virtual desktops and hosted applications delivered by Citrix Virtual Apps and Desktops. IOS is the operating system for Apple mobile devices such as iPads and iPhones.
Receiver for iOS / Workspace app for iOS:
Citrix Workspace Ios App
Citrix Workspace Download Iphone
How to install Citrix Workspace on your iPad or iPhone Follow. Download and install Citrix Workspaces for iOS from the App Store (this is a free app).
| wdt_ID | Brief Description of Issue | Brief Description of Fix | Applicable Product Versions Affected (if known) | Link to supplemental Support Article(s) |
|---|---|---|---|---|
| 1 | When launching any application you receive error 'Server error.; The server disconnected the session..'. | This could be caused by firewall port blockage either internally or externally via NetScaler. It could also be down to STA servers either not configured on NetScaler or down. | https://support.citrix.com/article/CTX225834 | |
| 2 | As you type into an application such as Word or Notepad, the virtual keyboard appears on screen. Eventually after several lines of text some of that text will begin to dissapear underneath the keyboard. | Citrix are aware of this issue and a solution is under investigation. | https://support.citrix.com/article/CTX223986 | |
| 3 | The keyboard does not automatically display and users have to manually select it to open. | Check the 'Automatic keyboard display' policy within Citrix Studio is set to 'Allowed'. | https://support.citrix.com/article/CTX220263 | |
| 4 | When logging on to NetScaler Gateway through Receiver for iOS you receive error 'The Gateway has Epa Enabled, which is not supported on iOS devices'. | Disable PNAgent Legacy Mode on the relevant StoreFront store by unchecking 'Enable XenApp Services support'. | https://support.citrix.com/article/CTX218712 | |
| 5 | When your password has expired and you change it through NetScaler Gateway, you receive error 'Incorrect Credentials'. | Ignore the error message as the password has been changed. This is a known issue and current limitation in Receiver for iOS 6.1.1. | Receiver for iOS 6.1.1. | https://support.citrix.com/article/CTX202427 |
| 6 | You receive the error message 'You have chosen not to trust ..., the issuer of the server's security certificate' when connecting to NetScaler Gateway. | Stricter certificate validation checks have been included in Receiver for iOS 7.2.2 and above versions. You must make sure that NetScaler provides the complete certificate chain to clients and that none of the certificates in that chain have expired. | Citrix Receiver for iOS 7.2.2. | https://support.citrix.com/article/CTX223949 |
| 7 | When using Receiver for iOS 7.3 or earlier on iOS 11, when authenticating to NetScaler or StoreFront with a Smart Card you receive error “Your smart card does not have a valid certificate”. Users running iOS 9 and 10 do not experience the same. | There is no workaround as yet. Citrix recommend you do not upgrade yet to iOS 11 if you use Smart Cards for authentication. | iOS 11. | https://support.citrix.com/article/CTX227952 |
| 8 | Smart Card users running Receiver for iOS 7.2.3 are unable to connect to VDA 7.13 applications and receive error “The operation couldn’t be completed (HdxSdkErrorDomain_Sessionerror 8)”. | Enable “Enhanced Desktop Experience” via Citrix policies. | https://support.citrix.com/article/CTX227966 | |
| 9 | Pinch and zoom does not work on iPad. | Disable the 'Citrix MultiTouch Redirection' service on the VDA. | https://support.citrix.com/article/CTX216604 | |
| 10 | When you have Citrix Policy 'HDX Adaptive Transport' set to 'Preferred' and are connecting through NetScaler Gateway, you may experience your session disconnecting or the session launch displaying an SSL error when you try to disconnect and reconnect a session. | This is a known issue. Either disable SmartControl and HDXInsight on NetScaler, set disable HDX Adaptive Transport or upgrade to NetScaler 12.x. | Citrix Receiver for iOS 7.5 and Citrix NetScaler 11.1.51.x, 52.x, 53.x, 54.x, 55.x, 56.x. | https://support.citrix.com/article/CTX231557 |
Citrix Workspace Ios Cannot Add Account
Citrix Workspace App For Ios
What is the default setting for Workspace app for iOS on iPhones?
Display settings are not all the same on iOS devices, it depends of the size of the screen.
Default display setting on iPhones is Medium.
Default setting for iPad Pro (12.9) is custom resolution.
Default setting for the rest of the iPads is auto-fit low.
The reason why the default setting for iPhones is Medium is because the rendered desktop items are very small (start menu, files, start menu button, ...) and it is difficult to use in case of auto-fit on iPhone.
The decision was made to make the default viewing size set to Medium for the smaller screen devices. This can be changed within the settings of the Workspace App for iOS.
Comments are closed.